Any bride knows the week of your wedding is a joyous, yet stressful time. My dear friend Kim is getting married on Friday and I must share her story about her wedding nightmare. The story involves a wedding band. My friend’s fiancé had a gorgeous ring designed for her at Shane Co. Everything went smooth with them and they were told they could bring the ring in to get a band for it before the wedding. Well they went a different route. After her Mom passed down her wedding ring to her, from her late father, Kim had to have this ring combined with her current engagement ring. However it was a gold ring and getting it dipped two times a year was not feasible.
Shane Co. could not make a matching band from this ring, so she was referred to Jared’s. On June 24th my friend dropped her ring off to Jared’s. They were very gracious and informed her they could easily make a mold of her ring and come up with a matching band. They gave her price and started the process. A week later she picked up her engagement band, put down a deposit and waited. Well she continued waiting and in later July called Jared’s for an update. Not only did they have trouble finding her ring, but could not locate the order either. Once they did it was discovered it had been sitting there with nothing done.
The excuse being the manager was fired and some jobs had “fell threw the cracks”, but it would be sent out and completed. A week later she called to check in on it and they asked her to bring in her engagement ring to see if the mock up band would mold properly together. Also during this time they informed her that the expense had increased for the ring – now up an extra $200! To her surprise, with her wedding fast approaching she agreed to pay the additional cost and met with the jewelers and was shown everything was coming along.
Two weeks ago was her promise date, but it was still not ready. Three days after the promise date she was able to pick up the ring, however when she looked over the ring it was quite visible that the ring did not have the proper rounded band to match her engagement ring. Quite unhappy she confronted them, explaining to them her wedding was weeks away they informed her that someone on site would be able to fix it in time and to come back in two weeks.
Two weeks was this weekend. She reviewed the ring and everything looked perfect, so she gave them her engagement ring to be soldered with the new band. When she picked up the ring it was a complete disaster. It was not completely soldered. There were gaps all over and the ring is raised noticeably on the left side. Very irritated at this point when she confronted Jared’s they did not offer anything, aside from needing to send it out to be fixed around the first of October! The wedding is Friday and the ring is not perfect, but it will meet its needs Friday.
It’s just unfortunate that these days customer service is lacking. Wedding rings are a very important part of anyone’s day and the fact it is taken so lightly is disgraceful. Jared’s obviously needs a tip or two on how to handle clients and possibly how to manage time. They did not ruin her day, but they did not make it any easier. After learning of Jared’s multiple mistakes I researched Jared’s and found numerous similar complaints. Next time beware when shopping for that next gem, as Jared’s seems to disappoint consistently.
22 Comments
Jared sells mall-quality jewelry while calling it fine jewelry! After only 3 months my “white gold” wedding band turned yellow gold. I believe they just dipped a regular gold ring to sell it, but I can’t prove it. The plating has come off almost completely. While I understand there is a plating process on white gold, I have many friends who do not have to “re-dip” their wedding rings every few months, which is what Jared told me, “everyone who has white gold must do”. After much research, I have determined that they just sold me lower quality white gold with not-so-good rhodium plating. So I am stuck with a lifetime of a wedding ring I have to take to Jared and have re-dipped every few months; a life sentence!
Also, if you try to complain you get stuck with customer service at headquarters as the highest authority. NO WHERE do they list their principals, officers, or any corporate info. Seems they are hiding something.
I do not recommend Jared and would never shop there again.
Hi! I did a search on ‘Jared complaints’ and your site came up. I took my engagement ring to Jared to have two side stones tightened and they ruined it. They replaced it with another ring in the store (didn’t give us the option to get our money back from the destroyed ring) that I didn’t like nearly as much and I’ve come to learn they squeezed my stone in there, and by doing so, it’s unsafe. So now, four months before my wedding, I have no engagement ring. It’s sitting in a baggie in my jewelry box because the stone is at risk of falling out. They’ll take their setting back, but only if we pick another one from their case. I don’t like any of them. And they refuse to refund us for the original setting (which was not purchased there). They flat-out said they wouldn’t refund us because we’d shop elsewhere. Well, of course we would! All their commercials portray them as a store where women dream of going, but for me it’s been a nightmare.
My Jared nightmare began as a wonderful happy dream. I purchased an 1/2 karat white gold ring from the Jared’s in Canton, OH on Jan. 23, 2010. All was well for the first few months. In the middle of April my fiancee noticed the diamonds in the channel had shifted. She took it in for repair thinking the extended service plan would make it all well. She got the ring back, diamonds were still crooked and loose, it appears that Jared only cleaned the ring. Not only did they not fix it, they treated her like she didn’t know what she was talking about. She continued wearing the ring and I finally had an opportunity to take it in. After an overnight repair was supposed to occur, guess what….the ring was only cleaned again and not fixed. I have called the manager a few times, the first call he mentioned refunding our money but quickly changed his tune when I showed interest in getting my money back. The second time I called he offered an exchage for the same setting which is not an option as my fiancee now hates her ring. I called him back today, and he is only willing to send it out for repair. I called corporate, and they said too bad on the refund, if it wad within 90 days they could do it and promptly conferenced me back with the manager at the Canton store. Basically I am stuck with a ring that will never get repaired by Jareds and an extremely bad taste in my mouth from the whole experience. Moral of the story….DON’T BUY FROM JAREDS!!!
I purchased my rings 8 years ago. this past june i took it in to be sized. they ruined the channel,the diamonds are crooked. so they send it out to be repaired by laser. came back worse. they are now talking about makeing a new mold and recasting the ring, which is fine, but since the price of platinum has gone up, i might have to pay the difference even though i bought the metal warranty. I dont feel i should have to pay anything. i was also given the choice of a different setting, cuz mine is no longer made. but now you get less diamonds and platinum compared to what i got 8 years ago. this is really getting on my nerves.
On May 19, 2010 at 3:30 p.m., I went into a Jared’s in California while on vacation. I was greeted by a young guy who showed me around and then offered to give me a “free clean & check” on my rings. He admitted to me that he was not a jeweler, just a salesman. I gave him my rings to clean & check. He told that my diamonds were loose and needing fixing in my engagement ring (false statement) and told me my other 3 rings were fine but my turquoise ring was very dirty. I proceeded to put them on and noticed that he cracked my genuine turquoise, chipped it in two places. He refused to take responsibility. I have been dealing with Jared’s very since by mail five months) and they are refusing any damage to my ring at all, claiming that my turquoise was a river rock painted to look like a real turquoise. I then sent them pieces of the natural original turquoise stone and they refuse to answer me now. I am going to have to seek other means to get them to accept the responsibility of the damage, even though I had a witness with me to collaborate the damage. They are not an honest company with all the lying they have done to me and claim of non-responisbility. When they offer a “free cleaning and check of my jewelry”, they owe me to return it in the same condition they received it. When I gave them the turquoise ring, it was not damage or cracked in any way. They used ammonia to clean the ring, they used a pointed probe on it and they used a high pressure steam cleaner on it at a very close range. They lied to me that my diamonds were loose in my engagement ring. They denied to pay me for a new stone. DO NOT DEAL WITH THEM, EVER!
Do NOT go to Jared!!!I purchased a 2 carat loose diamond from Jared. I went with Jared because the salesman sold me on their warranty program plus there are Jared’s all over the map. Jared mounted the center diamond on an engagement ring. When I picked it up, I noticed that they mounted it incorrectly, it was too high. None the less, I took it and proposed to my fiancé. 2 days later we brought it back and requested they remount it as originally instructed. We picked the ring up again and noticed that the center diamond was loose. They took it back and repaired it a third time. Shortly after taking the ring home, we noticed a chip in the diamond. Yes, diamonds do chip. All over the top of the diamond was residue from the soldering. It was sloppy so we took the ring to a 25 year veteran jeweler to have it inspected. The jeweler stated that one specific prong was soldered on the corner of the diamond too tight allowing for no give and setting it up for failure. We go back to Jared one last time and request a replacement as the warranty guarantees. The Jared Sales Manager approached us and said, “you do not have a guarantee on the diamond because you didn’t purchase the ring from Jared.” The warranty says nothing about having to purchase both the diamond and the ring from Jared. I never signed anything acknowledging no warranty nor would I ever on a item that cost $14000. If you’ve had a similar experience, please make a claim at the Better Business Bureau. The exact link for Jared is: http://www.akronbbb.org .
and/or file a complaint with the State Attorney General’s Office
http://www.atg.wa.gov/Default.aspx
I also have experienced a “NIGHTMARE” dealing with Jared. My husband purchased my engagement ring in ’02. I took it in to have a prong fixed. Which I have had to do 3 times over the years. When I picked it up, they reset my diamond in an incorrect setting- it was too low. So I brought it back in and had them set it correctly. This time when I picked it up I noticed it was considerably lighter than before. I had a solid shank. While they were ‘fixing’ it they helped themselves to some gold from the sides of the shank. I noticed this right away. I said something to them, but of course its my word against theirs. I also went to corporate. They treated me like I didn’t know what my own ring looked like. I’ve had the ring for 9 years!!! Needless to say I am devastated. Very angry too. They will NEVER admit what they did. But I know. DO NOT TRUST YOUR PRECIOUS JEWELRY TO JARED. They STEAL. They stole gold from me. Its not so much about the gold anymore, its about the treatment me and my husband received. They basically called me a liar and told me i was mistaken about what my ring looked like. Ladies, is there any woman out there that DOES NOT know EXACTLY what her engagement ring looks like? Always take pictures of your ring before you take it in. Turn it over and photograph the inside too. It will potentially save you a lot of heartache.
I posted a comment on 10/20/10. I FINALLY received a settlement. All I can say to people with troubles, keep after them. Jared’s is very skillful at denying and calling people liars. Too bad some of that skill cannot be used in their cleaning, repairs and sales. They kept making me offering and I kept refusing. They finally came to terms with me but would only give me a “gift card”. Jared’s is in a family of other jewelry stores: Kay Jeweler’s, Sterling Jeweler’s. Be consistent and persistent. Good luck to all of you. I still will NOT go inside a Jared’s. The trust is gone!
Just had THE worst customer service experience at Jared the Galleria of Jewelry in Concord, NH. DO NOT buy from them. I bought a watch from them last week. Went in today to return it because I was lied to about what the product was and was told I had a 30 day return policy for it if I decided I didn’t like it. well, apparently I was lied to about that as well because they are refusing to allow me to return it.
Was told that the watch was a Sapphire Crystal watch…. yeah… right! When I told the management that I was lied to about the watch being a Sapphire Crystal, I was told I needed to read my book to find out if it was really a sapphire crystal… Absolutely ridiculous and am WELL on my way of telling everyone I can about their real return policies… Have already changed two bride to be’s minds’ about going to Jared…
Paul, all I can tell is to keep pestering Jared’s customer service representative. Let them know that you are in the driver’s seat, not them. Do not relent. Keep on top of things and YOU make them live up to what they told you. Ask for the full refund and something for your troubles and being lied to. Stay firm with them or they will walk all over you.
Purchased Neil Lane bridal set. The center mount stone needed to be fixed immediately. Then found out they chipped it (they say I did it but I didn’t mount it in the ring). Within 30 days the side stones have started coming out. They DO NOT stand behind their products. Even though we purchased warranty!!! They lie and don’t care if you will never do business with them again. They figure they got your $3,000 sucker, too bad.
DO NOT SHOP THERE! These people are scammers and need to be closed down.
We purchased a ring from Jared on August 29, 2011 at the Orlando, FL International Drive location. It has been a complete nightmare. The sales person, Jenny, did not listen to me when I told her the size I needed. She has the ring sized as a 5 when I told her I needed something smaller. We went back to the store to pick it up a few hours later. The ring was too big. It came off my finger too easily. She told me to wear it a few days then bring it back to get it re-sized if it was still uncomfortable. I really didn’t want to do that. But I did anyway. Moreover, I was initially happy I found a ring I liked. Well the ring felt more and more un-secure. I went to another Jared location. They were down a few jewelers and could not get the ring back to me timely.
Unfortunately, I went back to the I-Drive location and dropped the ring off on Wednesday Sept 14th. After 8pm I went back to pick up the ring on September 14th. The ring seemed bigger or not sized down at all. I was not happy. Tiffany, the store manager, said how sorry she was. They noticed that they jeweler was using a measuring mechanism that was off-set. She promised to have the ring ready for me the next morning. I go and pick up the ring on Thursday, September 15. The ring was so small I could barely get it on. I asked if I could return it if I needed to. Tiffany said definitely as long as I am within the 30 day window. That night I had to use Vaseline to get it off. I was so frustrated.
I took the ring back to the store on Friday for a return. The sales associate refused to give me my money back because the ring was paid for in cash. Supposedly they don’t keep cash in the store for security reasons. I found that laughable. Jared has hundreds of thousands of dollars of jewelry, a vault and a security guard at the door and they are AFRIAD to have cash!!!! WOW. They said it would be two week s before I could get my money back. That seemed crazy to me because there was no mentioned of that when the purchase was made. There was nothing on the receipt that stated that this was the policy. The general manager, Tim, explained that they are still using old receipts and the old receipts do not have this information. He tried to be helpful, but at this point I just wanted my money back so I could go to another jeweler and purchase a ring. I was upset because I didn’t trust that I would get my money back. Jared has not been able to deliver on anything promised. I have a $200 warranty on a ring that Jared has no skilled employees at the I-Drive location to size appropriately. I cannot even prove that this actually the policy. The corporate office should allow the local stores to print their own checks. Moreover, if the check must be cut at the corporate office it should be sent by FedEx to the customer for next day delivery. TWO weeks is absurd especially when this policy is not on the receipt! Tim suggested that I call guest service. That was a complete waste of time. I repeated everything to two different people Tonya and Shannon. They were not able to assist with anything. They were reading from a script and were absolutely useless. All they could say it what the receipt should have said. Their response was pitiful.
My husband came by the store and completed the transaction with Tim. I left them in the store. The Jared process took an occasion that should have been monumental and my life and soured it.
If all goes well I will never enter a Jared location again.
I also have a warning to share with consumers that may use Jared Galleria of Jewelry stores for repair work. My husband designed and had a custom diamond, sapphire platinum engagement ring created for me when he proposed in December 2000. We had a six diamond platinum wedding band custom made to match the engagement ring. The rings were made at another store owned by Jared’s parent company Sterling Jewelers in Baltimore. Fast forward to May 2011, I had two other pieces of jewelry that needed to inspected every 6 months in order to keep the service plan valid and have a very small diamond replaced in a ring. The salesperson offered to examine my engagement ring at the same time. She told me the center diamond and one of the side sapphires were loose and needed to be tightened. At that time, the repair specialist was unavailable and I was not able to find out further information for repairing my ring. Two weeks later, I returned to pick up my other ring and spoke to the Jared repair specialist. I was told that because my ring was platinum it would need to be sent to another Jared store to have the stones tightened. I also wanted my wedding ring and engagement rings soldered together and left both rings at Jared to get an estimate for the repair work. I was given June 15, 2011 as the date when the estimate would be ready. On June 14, 2011, I called the Jared store to get a status update on the repair estimate. I was told the rings were sent to the Waldorf location and that they would follow-up with the repair shop there and call me back. For the next 36 hours my calls were avoided and no one would provide me with the status on my rings. Finally on June 15, the Jared repair specialist call me back and told me my rings were missing and could not be located. They were delivered to the Waldorf location on May 31, 2011 at around 12 pm and were signed for by the Jared repair shop manager. However, currently the store could not find my rings. I requested the UPS tracking number so that I could file a report with the local sheriff’s office. I did not receive the tracking number until 8 days later after I wrote a letter to the CEO of Sterling Jewelers. The corporate office refused to provide me with the tracking number and told me twice that I needed a subpoena because it was confidential and proprietary information. When I was finally provided the UPS tracking number, I was also told by the Jared loss and prevention officer that a police report was filed on my behalf the day before. I called the sheriff’s office and was told that a police report was not filed. Instead an incident was reported. The Waldorf repair store manager called the sheriff’s office and reported that $11,000 worth of jewelry was missing and was believed to have been thrown away by an employee. I asked the sheriff’s office if I could file a report because I believed my rings were stolen by a Jared employee and was told that I could. The sheriff’s office investigated the matter and determined that although there were more than 20 security cameras in the sales section of the Jared store, the only camera in the repair shop was by the safe. There were no other security cameras in the repair shop at Jared. The sheriff’s deputy also found that the employee who threw away my jewelry was not disciplined or reprimanded for his actions. During this same period of time I was contacted by Jared’s outside counsel and was instructed to call him back to discuss my claim. He emailed me a copy of the repair ticket and told to carefully review the language that said in the event my jewelry was lost or damaged, that I was entitled to replacement merchandise up to the value stated on the claim slip, which in this case was $11,000 (a number based on a 10 year old appraisal). I researched Maryland state law and determined that damages due to breach of contract for consumer sales or services could not be limited or be restricted by the seller. Therefore, I was entitled to monetary damages for my loss pursuant to Maryland state law. After 6 weeks of negotiation with Jared’s attorney, we reached a monetary settlement for $12,100. Although I am able to obtain a replacement set of my rings, my real engagement ring and wedding band are lost forever. I will not have the rings that were blessed during our wedding ceremony or the one given to me the night my husband proposed to me. Please be careful if you are using Jared stores to repair your special jewelry. Be sure to find out if your jewelry will be sent to another store and information on that store. I would also follow-up the next day to ensure the jewelry was properly delivered and received. After what happened to me, I will never use Jared stores again.
after reading all of these “horror stories” i’m laughing. if you have the warranty then before you paid for the ring you should have read what is included in the warranty. further, it is then a contract therefore take legal action if they refuse to do anything. one person gave their rings to be fixed/cleaned to a “salesman” – what did you expect would happen? sounds like none of you take accountability for not doing enough research on your own and asking the right questions. finally, you will find a million horror stories out there for every jewelry store so all you can do is your due diligence and make a good decision. stop blaming others for the lack of effort you put into purchasing an expensive item
I agree with all the comments here – Jareds is a complete joke! My husband (fiance at the time) and I went in to Jareds and bought a men’s ring for him. He loved the ring, it was beautiful. It was a $1,200 ring, so it’s not that we were shopping in the clearance section or anything like that. They only stock size 10 rings, and so it did need to be sized down to a size 9. In the store that night they sized his finger and determined he needed a size 9. We came back to pick up the ring, and it didn’t fit. It was way too loose. I don’t think they sized it at all. They claimed that they had sized it, however the size 9 “sizer” tool fit fine, but the ring did not. The sales woman said they could not size a ring a second time due to the satin finish on the ring. So, we had to return the ring and then re-purchase it from the factory, at which time we could order in the correct size. So, we agree. (At this point we’re 2 weeks into the process when it was supposed to be a 24 hour thing to size it). When the ring we order comes in, it’s the wrong ring! Instead of being flat, it is concave in the middle, and the finish is different. I am upset at this point, yet still willing to work with them. The manager returns the ring AGAIN and says she’ll speak with our sales woman to sort it out, and then we can re-purchase it for the 3rd time and order in the right one. However, the next day I get a call from our sales woman who tells me that I am wrong, I’m remembering his ring incorrectly, and the one that they got is WAS the ring we ordered. She’s calling me “hun” and being very offensive. I am a calm person but I was shaking after arguing with her for 10 minutes. Finally, I give up. I had my money back so I wasn’t going to fight any longer. My husband was upset with the way they treated me and called her manager. Wouldn’t you know, that after talking to the manager, she looked through our file and it turns out that they had taken a picture of our original ring before the sizing took place. After comparing it herself she realized that yes, we were correct. The first ring we bought and the one they ordered were not the same, they were very different. The problem now was that they had no idea what the original ring was, as the sales woman sent the ring to scrap. (That is what they do with re-sized rings if they don’t fit, melt them down to be used again instead of re-sizing more times.) The final conclusion we got from them was that the original ring was marked wrong. They don’t have it online, nor do they have an inventory book, so it was simply a mystery as to what that ring was, what kind of gold it was, how much it should have cost, etc. We did get our money back but had a terrible, multiple week long bad experience with them. Do not waste your time! Go to a different store.
Horrible customer service at jareds of towson md. Took my ring to have a repair which was passed down from a family member. The prong needed to be fixed. Two weeks later the diamond on the side became loose. Took the ring back to have them repair the same prong, go to pick up my ring and they told me it needed to be shipped out to be repaired. Which this would take 2-3 months. They told me during the repair of the prong they cracked my center sapphire stone. The store sent the ring to a vendor without my permission nor having a appraisal. I asked to have my stone back since this was passed down from generations they said it was against store policy. I asked for the distract managers number they told me they werent allowed to give that out. The way they treated me was completely unnaceptable. I was in tears… this ring means alot to me. Its not like this ring can be replaced since its a family heirloom. Do not buy from jareds this is a warning more then anything!
If anyone is considering buying any jewelry at Jareds…DON’T!!! I just found out The Diamond they put in my wedding ring is not the quality they told me it was when I bought it!!! On top of that their customer service is horrible and even though they have had my ring for more than 5months and admitted that is a lesser quality according to IGI they will do absolutely nothing to remedy the situation.
i recently bought a ring from jared last may ….it was pretty at first but then less than a year later my supposed sterling silver ring turns black …..its soppose to have real diamonds too but now it turned from a statement to a question . people dont believe me when i say my ring is from the jared jewlery store .its starting to look more faker to me everyday !!!!!!!!!! jared scam ….. i guess ill always be a kays customer
My fiancé bought me a beautiful bridal set at jareds. At the night of the appraisal I had them size it down. When I got it back it was way too small and there were small nicks on the side diamond channels. I brought it in and they actually sized it smaller than what I requested. I gave it back to them to size it correctly and to fix the nicks.
When I received it back, the back side of both bands were extra thin and didnt fit together. I thought it looked cheap. I brought it back and had them thickened the band to what it was before and fix the nicks because they were still there!
When I picked it up when it was done I noticed they just drop balls of white gold over the nicks and covered some of the diamonds in the channel. Not wanted to deal with fixing right then, I left.
When I got in the car I noticed the band was really scratched. I brought it back in and had them polish it right there and they also dipped it They gave it back and I left.
I went next door to a store and I noticed my engagement ring looked yellow. Now I was pissed. I went back a 2nd time that day and said the work was unexceptable and I had them dip it and fix the balls that filled the nicks and covered some of the side diamonds in the channel. It looked so cheap! I also reminded them the prongs were platinum, but the ring itself was white gold. They said this shouldn’t effect the dipping.
When I left, I noticed the prongs were black! I went back for the 3rd time that day and had an experienced employee do the dipping. I reminded her of the platinum prongs, but she told me it didn’t matter. When she gave it back the prongs were still black!! At this point I was ready to lose it. She found out that the platinum prongs does make a difference when dipping so she took it back and it was dipped the correct way.
When I got it back, one of the side diamonds was black. Thinking it was just dirty, the employee took it and cleaned it. But it was still black! I know some side diamonds aren’t perfect but it was soooooo black and wasn’t like that before! They put so much white gold in the fill the nicks and thicken the band that the blocked all light through this diamond.
Almost ready to cry, they offered me an exchange on my engagement ring and start over. Hopefully when my ring comes in, they will do a better job and I can start off my engagement with a perfect ring. After reading these complaints, I am so scared I am stuck with the poor quality work of Jareds forever with the extended warranty! They kept on telling me the guy who worked on it is unbelievable and from Boston. As they were saying it, I kept thinking that the ring looked crappy now. I’m so upset.
Hi hi my name is Douglas Dominguez I bought a ring about eight years ago for my wife at Jared .I have to take the ring in for inspection every 6 month . One day I took the ring a couple days late .The day after they called me and told me that the ring the baget had a crack on it,and since I was I couple of days late I had to pay $89.00 to get it replaced . So I gave them the benefit of the dought and told them to go ahead and replace it . The next time I went for inspection I was on time every thing was ok . I went again but I was late and I new it ,so before I took it in I had my diamonds check at majors and there were no crack . So I went to Jared for inspection and I was there for and hour waiting. So the sale person finally came out to tells me that one of the diamonds was chip that if I wanted replace It was going to cost me . Because I was late in my inspection .they are running a scam the store is in Miami the Kendal store and now they are calling me a liar DON’T BUY FROM JARED IT IS A SCAM
Douglas,
I haven’t gone for my 6month check yet. Do they give you that whole month or just one day? I don’t understand how they are still in business!! I was lucky so far. Eventhough it has been a headache going back and forth for the past month dealing with their mistakes, they have replaced the whole exact setting for free. I’m waiting to get the new one back. If I’m not happy, you will hear my story!!
Our situation is similar to ones reported. We purchased a diamond engagement ring from Jarrod’s on October 15,2011 at their San Antonio, Texas store from their “high-end” Hearts Desire selection. After sizing and inclusion of my mother’s center diamond, we proceeded in January to buy a wedding band. At that time, when comparing bands we were told that we had not actually received a Hearts Desire ring and that we had only a lesser IGI graded ring. Both my fiancé and I explained that we purchased a ring from their Hearts Desire collection and they told us that they get their diamonds display locations “mixed-up all the time”. Now I can see why they don’t print out on your receipt any description of the IGI size, clarity and total weight of the diamonds you purchase as they want to switch or not be responsible for what you think you are purchasing. All they do is include secret codes printed on the receipt that only they know. After being put on hold for hours at both the store and their customer service center, we were offered an insulting, $50 gift certificate for their admitted mistake. I will probably never use this certificate as do not trust them whatsoever! BEWARE OF JARRODS!