Smashburger has hit the Overland Park area and seems to be a smashing success. But that success has come with some flaws. I recently heard from a friend that they had opened their doors at 119th in between Nall and Metcalf so I decided to give it a try. I went before noon and boy was it busy! In total I waited 40 minutes for my order!! Forget about a lunch hour, you’ll need two if you want to enjoy the food at Smashburger.
Before heading to Smashburger I had hoped to call in my order and called the new location and found the phone rang endlessly until I was disconnected. Once there while waiting in line there were many flaws I found. The line was full of about fifty people waiting to order but they only had one register open but about seven extra employees running around. Finally when the line was down to about ten people another person jumped on the register. You would think that would be something to have done about twenty customers ago.
After ordering while waiting for the food I saw many mistakes being made. People who had orders to go were coming back in shorthanded on an order of fries and several dine-in customers were missing bacon from their burgers that had to be cooked and brought out separately. That was not as disturbing as the manager bagging the orders. He became very impatient with the cooks yelling at them that they were taking too long and saying that perhaps he should come back there to cook fries as it should not take this long. I found this disturbing as he is yelling at the people who are cooking my food. Way to piss them off. Plus while he is yelling at them it appears he is oblivious to the fact that he has around 20 customers behind him hearing all of this.
I was one of the lucky ones whose food order was correct. I headed back to the office to drop off the orders and chow down. I ordered the Spicy Baja burger which came with pepper jack cheese, jalapenos and guacamole. It was excellent. The flavors all together made it a spicy kicker, which is what Iove. However my co-worker who ordered the All American found it under cooked and pink in areas which were a turn off for her. The smash fries I found bland and dull. Overall the burger was great, but the service needs improvement. I am giving it the opening week exception, so I will go back and see if the chaos has seized until I make my final decision.