So who has not dined at their neighborhood bar & grill, otherwise known as Applebee’s? They are a chain restaurant specializing in a home feel dining experience for the entire family. My family decided to have a nice dinner out this past weekend and we choose the Applebee’s in Kansas City, KS (Rainbow & 7th St). Boy do I wish we had chosen somewhere else. A member of our party arrived at the restaurant about 20 minutes before we did. She put our name on the list for a party of eight, including a baby. For some apparent reason the servers, manager and hostess decided it was not important to tell anyone in our party how long our wait would be, or if we should try to divide up our party. They all just stood there and starred at us. This went on for a good ten minutes before we questioned them, at which time the hostess “Betsy” responded with a discourteous tone.

At that point we were ready to go, but knowing we would have the same wait anywhere else we decided to stay calm and wait a bit longer. Finally they seated us in two booths. Things only got worse from there as we ordered our food and appetizers and we wound up getting our appetizers after our other party received their dinner. Then we had a member of our party’s food uncooked and when she asked what they could do the server could not answer her and had to get the manager. All we wanted was a pleasant evening out, but it turned into mass chaos. Needless to say this location has some of the worst service I have ever experienced. They do not know how to communicate with their patrons and when they do it is not in a friendly manner. For all the employees in the building it seemed as if they all flocked to the hostess stand to have social hour every 5 minutes.

Another annoyance was when my sister in law had to take her baby to the bathroom instead of letting her cut through the bar; she was forced to walk around the bar to access the restroom. There were no barriers dividing off this smoking area and she was taking her child to the restroom. Are you serious!! I have never seen anything like that in my life. Maybe it is something new, but it was completely ridiculous under the circumstances.

I enjoyed my meal, despite the crappy service. I had the fiesta lime chicken which was delicious. An added bonus was the perfect margarita, could not have been more perfect. Right now the meal special at Applebee’s is all you can eat riblets and 2 for $20, includes one appetizer and two entrees. I am not suggesting anyone to shy away from Applebee’s, they have good food. I am just recommending this location needs to re-train or replace their staff, or close your doors. If service continues to be what I experienced I would imagine in a failing economy people will not want to continue to eat at this establishment and eventually it will be forced to revamp or close.
Applebee's on Urbanspoon

4 Responses to Applebee’s

  1. Laurie says:

    More often than not, we get all around horrible service at Applebee’s. My husband is to the point were he won’t go due to this fact. Yes the food is good, but who needs the hassle?

  2. Guest Relations says:

    We’re sorry to hear your visit did not meet your expectations – or ours!

    Guest feedback is very important to us, and we value your input. We want to make sure the issues you brought up are addressed and resolved. In order to do this could you please contact us at your earliest convenience? The call should take less than 5 minutes.

    You can reach us by calling 888-59-APPLE (888-592-7753) between 7:00 a.m. and 7:00 p.m. Monday through Thursday. All times listed are central time.

    We look forward to hearing from you soon!

  3. Rudy Garcia says:

    I had a similar experience at the same Applebees 2 weeks ago. They didn’t tell you how long your wait will be. When you asked a question it seemed like you were bothering them. We ended up going to the Bronx and the staff there was more attentive to the cutomers.

  4. Laquetha says:

    Omg never again the experience i have had here is ridiculous!!!! I will never visit this location as long as i live…..ughhhhhhhh the service was very poor the waiter did not meet my expectations….very poor visit!!!

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